PRIVACY POLICY

Last updated: August 14, 2025

ARX (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your data when you visit our website, make a purchase, sign up for communications, or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal information: Name, email address, phone number, shipping/billing address, payment details.

  • Browsing information: IP address, device type, browser type, operating system, and activity on our site.

  • Purchase history: Products purchased, order details, preferences.

  • Location data (if applicable): If you allow location tracking, we may collect your location to provide location-based services such as local offers or event information.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you regarding your purchases, account, or inquiries.

  • To send marketing messages (including SMS) with your consent.

  • To provide early access notifications, promotional codes, and updates.

  • To improve our website, products, and customer experience.

  • To detect and prevent fraudulent activity.

3. SMS Marketing and Abandoned Cart Notifications

By providing your phone number, you agree to receive text messages from ARX for marketing, order updates, and abandoned cart reminders.

  • How we determine an abandoned cart:
    ARX’s website uses cookies and tracking technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

  • Message frequency may vary. You can opt out of SMS marketing at any time by replying "STOP."

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Remember your preferences.

  • Track items in your shopping cart.

  • Analyze site usage to improve performance and marketing efforts.

You can disable cookies in your browser settings, but certain site features may not function properly without them.

5. Third-Party Data Sharing

We may share your information with third-party service providers who assist us in operating our website, processing payments, shipping orders, and running marketing campaigns.

  • Important: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Location Tracking and Location-Based Services

If you enable location tracking, we may collect your location data to:

  • Provide localized offers, events, and content.

  • Improve the relevance of marketing messages.

Location data is only collected with your consent and is not shared with unrelated third parties.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Opt out of marketing communications at any time.

  • Request a copy of the information we hold about you.

To exercise your rights, please contact us at arxinfo.cl@gmail.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us at:
Email: arxinfo.cl@gmail.com